Privacy
At LunaVera we’re 100% committed to protecting the privacy and security of our customers and site visitors. This Privacy Policy describes how, what, and why we will collect personal information when you visit our website and make a purchase.
How we use your information
We use the information you give us in various ways. Below, you’ll find out exactly how we use the information you give us.
Your Contact Details
Contact details – Name, phone number, email address, shipping address, billing address.
We use your contact details to:
Fulfill your order. We need your name and shipping address to make sure your order reaches you safely.
Send you an email or call you with updates on your order – we want to keep you up to date with the status of your order.
Send you information via email – only with your permission, to keep you up to date with any discounts or sales.
Prevent fraudulent orders against you and us – this helps keep us and you safe
Your Payment Information
LunaVera does not have access to or store your payment details. We use a payment gateway provider to process your order. Your credit/debit card details will be encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. Once complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa and MasterCard.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
Information on your past orders:
This enables us to refund, exchange or return items
Your IP Address:
This is your computer’s individual identification number which is automatically logged by our web server. This is used to note your interest in our website, helps us see where our online customers are coming from, and helps prevent fraudulent orders.
Cookies:
Cookies are data files that allow us to recognise you, your preferences, and how you use this website. This saves you from re-entering information when you return to the site and enables us to give you a better, more personalised experience on our website. This data is collected by cookies and similar technologies as you navigate around the site. A cookie is a small amount of data that we send to your computer. The data is then stored in your browser or on your hard disk.
For more information about cookies and how to disable cookies, visit http://www.allaboutcookies.org.
Sharing your personal information:
We don’t sell any of your personal data to third parties. We do however, have to share your information with other companies in order to deliver a service:
Companies that help us get your orders on their way to you, such as our Payment service provider and the courier companies we use to deliver your order.
Law enforcement and fraud prevention companies to tackle fraudulent activity
Marketing:
If you have given us permission, we will occasionally send you emails to keep you up to date with LunaVera. To stop these marketing emails you should:
Click the “unsubscribe” link at the bottom of the email you have received from us
Alternatively, email us at lunaverajewellery@gmail.com
Your email preferences will be updated, and you will not receive any future emails from us.
Adverts:
We occasionally use online and social media advertising to increase our brand awareness and highlight any new products we may have in store. We target adverts to you when you are on other websites by using a variety of digital marketing and advertising platforms using cookies, pixels, as well as specific services offered by social media sites such as Instagram or Facebook.
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by visiting the following links:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Do not track:
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Your rights:
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you, or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
Data Retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Minors
The site is not intended for individuals under the age of 16.
Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. Our website will contain the most up-to-date Privacy policy.
Contact Us
For more information about our privacy practices, or if you have questions, please contact us by email at lunaverajewellery@gmail.com.